The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to remove rubbish from a cleaning area and transfer it to a waste disposal unit. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment

Critical aspects of competency

Accurate identification of the hazards and risks associated with handling waste.

Accurate identification of waste types.

Compliance with company and legislative requirements.

Outcomes achieved in relation to customer work order and company requirements.

Safe and efficient cleaning methods.

Safe and efficient waste removal methods.

Selection of appropriate cleaning equipment and chemicals.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Knowledge of biological and viral control procedures.

Knowledge of the types of waste handling equipment.

Knowledge of waste transfer procedures.

Knowledge of cleaning equipment and chemicals.

Knowledge of the types of waste storage receptacles and the selection and use of liners.

Location of waste pick-up equipment.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Communication and negotiation techniques.

Company management structure and reporting procedures.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Knowledge of biological and viral control procedures.

Routes of entry and potential symptoms of exposure from chemicals.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

accurate identification of waste types

accurate selection of chemicals

spot cleaning

damp wiping

applying correct manual handling techniques

communicating clearly and concisely using written and verbal modes

customer service

handling and disposal of chemicals safely

handling and disposal of contaminated and toxic waste

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

planning and organising work

problem solving

reading, interpreting and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

requesting advice or further information

seeking and receiving feedback

working on an individual basis or as part of a team.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMCL01B Maintain a hard floor

PRMCL04B Maintain a carpeted floor

PRMCL15B Maintain furniture and fittings and room dressing

PRMCL17B Clean a wet area.

Resources required to assess this unit

The following resources should be available:

access to a suitable venue

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

Refer to Evidence Guide

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

cleaning external waste disposal units

full cleaning of rubbish bins

spot cleaning

sweeping.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Disposal units may include:

compactors

dumpmaster

large waste bins

open trucks

wheelie bins.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

bin liners

cleaning cloths

damp wiping kit

long-handled dustpan and broom

nylon pads

pick-up trolley

scrubbing brush

spray bottles

wheelie bin (mobile garbage bin).

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, chemicals and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets

other resources supplied by the manufacturer (such as laminated cards notices, wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as occupational safety and health or workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Recyclable materials may include:

aluminium

cardboard

glass

paper.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Rubbish bins may include:

bio-hazard bags/bins

contaminated waste bins

general purpose bins

needle hazard disposal units

radioactive waste bins

recycle bins

rest room bins

wet rubbish bins.

Waste may be either solid or liquid and include:

chemical/metal:

computing consumables

photocopying consumables

printing consumables

contaminated/hazardous biological:

blood and other human waste

cytotoxic waste

radioactive waste

soiled and disposable linen

syringes and needles

general waste:

drinks

foodstuffs

packaging materials

paper.

Waste carriers may include:

garbage bags

sharps container

trolley

wheelie bin.

Work order information may include:

access to work site and egress points

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative requirements and local government

OHS requirements and emergency response procedures

resource requirements - equipment and chemicals

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

working in isolated and remote locations

work site contact person(s).

Work restrictions may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.